Conditions of sale

The company VINS DEL TROS SL (hereinafter THE SELLER) with NIF B66022690. With address at C/ Sant Pau, 159, 2nd Esq. 08201 SABADELL and account email info@vinsdeltros.com (from now on THE ADDRESS OF THE SELLER). Any purchase of a product on the website's online store (henceforth THE SELLER'S SITE) requires consultation and acceptance of these terms and conditions of sale. The purchase from this website and the fact of placing any order assumes that you have read and accepted the present conditions of sale. Acceptance has the value of “digital signature/SPAN>

preamble

The purpose of these general conditions is to define the rights and obligations of both parties, in the context of the online sale of products proposed by the seller to the consumer.

Order confirmation

The current information will be followed by an e-mail to the e-mail indicated by the buyer, after the order notification.

Confirmation and proof of payment

The records stored in the SELLER's company systems, under appropriate security conditions, are considered as proof of communications, orders and payments between both parties.

The storage of purchase orders and invoices, carried out in a reliable and lasting way can be created as proof of purchase.

Information about the products

All efforts have been made to guarantee the accuracy of the information present on THE SITE OF THE SELLER or its suppliers, however they are not responsible for the consequences, incidents, damages resulting from the electronic transmission or the accuracy of the information transmitted, even in the event that THE SELLER is aware of the possibility of such damages. Product and manufacturer names and brands are used for identification purposes only. All photos, descriptions and prices are non-contractual.

Period of validity of offers and prices

Special offers, promotions or discounts will be valid until the indicated date or until the end of the indicated number of stocks. As well as the prices indicated at the time of the website consultation.

Transport costs and delivery times

Products are delivered to the address indicated by the buyer on the order form, and only to the geographic destinations specified in the delivery methods.

All products are sent in perfect condition. The customer must notify the logistics company (or postman) of the slightest trace of impact (dents, crush marks etc..) on the package, and, where appropriate, must reject the package. An identical product will be sent free of charge.

The exchange of a product declared, later, and damaged during transport, without any kind of reservation that was issued when receiving the package, cannot be taken into account.

As with any shipment, it is possible for the product to be delayed or lost. In such a case, the logistics company will be contacted to start a search. All necessary efforts will be made, during the necessary time, to find the package. In this case, the merchant will be reimbursed by the logistics company and a new identical package will be delivered free of charge.

For our part, we disclaim any responsibility for delivery times caused by the logistics company, especially in case of product loss, weather or strikes.

Delivery problem by the logistics company

The consumer must send to the SELLER, on the same day of delivery or at the latest the first business day after delivery, any type of claim due to a delivery error and/or the non-conformity of the goods in kind or in quality, with respect to the information provided in the order form.

After this period, any claim will be denied. The presentation of this claim to the SELLER may be addressed to the SELLER'S MANAGEMENT.

The consumer must send a copy of the letter to the ADDRESS OF THE SELLER. Without this, no change would be made.

Error in delivery

The consumer must send to the SELLER, on the same day of delivery or at the latest the first business day after delivery, any type of claim due to a delivery error and/or the non-conformity of the goods in kind or in quality, with respect to the information provided in the order form.

After this period, any claim will be denied. The presentation of this claim to the SELLER may be addressed to the SELLER'S MANAGEMENT.

Any claim that is not made in the rules defined above and within the time limits could not be taken into account and will release the SELLER from any responsibility towards the consumer.

Any claim made according to the rules mentioned above and after the deadlines indicated, will not be considered and THE SELLER will not be responsible for consumers.

In the event of an error in delivery or an exchange, any product for exchange or refund must be returned to the SELLER with all the elements of the order and in its original packaging, in perfect condition, to the ADDRESS OF THE SELLER .

Shipping costs will be borne by the SELLER, unless it is proven that the product does not correspond to the original declaration made by the consumer, so that the change is made correctly.

Product warranty

The provisions of these conditions cannot deprive the consumer of the legal guarantee that requires the professional seller to guarantee against any type of defect in the product sold.

The consumer is explicitly informed that the SELLER is not the manufacturer of the products presented on the SELLER SITE and that the SELLER is not responsible for defective products.

Consequently, in case of harm to a person or product defect, only the responsibility of the manufacturer will be requested by the consumer, with respect to the information on the product packaging.

The warranty period is one year (1 year). Excluded from this warranty are all products repaired or modified by the customer or by any other company other than the suppliers selected by the SELLER.

The warranty may be extended according to what is available in the warehouse and on the website, workshop section.

Retraction period

The withdrawal period that the Law grants the Customer in the case of the purchase of goods is a total of seven (7) days from the date of receipt of his order. During this period, the Customer can return, at his own expense, without any penalty, the Product(s) that do not suit him.

In this case, the Customer can choose between the refund of the amount paid, in exchange for the return of the Product(s), and the exchange of the Product(s) requested. It is understood that the Product(s) returned, at the Customer's expense, must be in good condition; as they were delivered by the SELLER.

Sensitive products (for example, DVD, CD, software) must not have been opened, in order for the consumer to exercise the right of withdrawal.

Only the prices of the purchased product(s) will be taken into account, provided that the products are returned complete in their original packaging and in a state similar to their original state. No return will be accepted if you have not previously contacted our services by E-mail and obtained a Return number. Any package sent without a Return number (DMA - Return of Authorized Material) will be rejected. In the absence of this agreement THE SELLER will refuse the receipt of any product with an incomplete return or without a DMA number. In any case, the costs and risks of returns are borne by the customer.

Returns will be made to the ADDRESS OF THE SELLER – The right of return may not be exercised for: – Items returned incomplete, deteriorated, damaged or dirty by the customer will not be disappointed, or the return price reduced. Once the package is received by our services, the refund will be made.

Reservation of ownership

The use of trademarks on this site is strictly prohibited.

Causes of force majeure

None of the Parties will be responsible for total or partial non-fulfilment or delay in the fulfillment of their obligations, in accordance with this contract, caused by external causes, beyond their control (Force Majeure).

It is considered that within the Causes of Force Majeure must be included, without any limitation: war, riots, insurrection, severe alterations in the security of the Internet, technical failures, unauthorized access and/or intrusions on the servers of the Website, strikes of all kinds and telephone or computer failures.

If any of the Parties mentions a Case of Force Majeure, it must notify the other Party within ten working days of the occurrence or imminent occurrence of this Case.

The Parties agree to keep in communication in a timely manner, to jointly determine the terms and conditions for filling an order, should any Force Majeure event occur.

After one (1) month of interruption due to any Force Majeure, THE SELLER may decide to cancel the order(s), and in this case will reimburse the Buyer, if the situation applies.

divisibility

If one or more provisions of these General Terms and Conditions of Sale are deemed or declared invalid by law, regulation or after an unappealable failure issued by a court of competent jurisdiction, the other provisions will remain in full force and effect absolute

No waiver

If a party does not indicate that it cannot fulfill one of the obligation(s) listed in these general conditions, it is obliged to fulfill this obligation(s).

Applicable legislation

The present conditions will be governed by Spanish legislation, which will be applicable in the absence of provisions in this contract in matters of interpretation, validity and execution.

In the event of a dispute or claim, the consumer will mainly turn to the SELLER to find an amicable solution.

Confidentiality and Data Protection

The personal data provided by the customer will form part of the customer file of CELLER VINS DEL TROS SLSL, whose purposes are the maintenance of the contractual relationship, the control and management of sales. their corresponding collections and sending of promotions and news. CELLER VINS DEL TROS SLSL will treat this data with the utmost confidentiality, and undertakes not to use it for a purpose other than that for which it was collected, as well as to preserve it with the appropriate measures that guarantee its security and avoid its alteration, loss, treatment or unauthorized access.

Celler VINS DEL TROS SLSL undertakes to maintain professional secrecy with respect to the personal data referred to, even once the contractual relationship has ended.

The customer authorizes Celler Miquel Jané to keep their data until the customer unsubscribes.

The customer has the possibility to exercise the rights of access, rectification, cancellation and opposition by sending a written communication by e-mail to info@vinsdeltros.como through the website, section "Your Account" (if has it).

Litigation regulation

Any order placed through the SELLER's online store is subject to the customer's agreement, without limitation, to the SELLER's conditions of sale.

These online sales conditions are subject to Spanish law.

In the event of litigation, jurisdiction is assigned to the competent courts of the SELLER's headquarters despite the plurality of defendants or warranty claims.